CL FITNESS LLC provides personalized coaching services and digital materials created specifically for each client. Because professional time, planning, and individualized work are committed to every program, the following policy applies.

 

1. Personalized Services

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Training plans, nutrition guidance, assessments, adjustments, and other coaching materials are created according to each client’s goals, health information, experience, routine, and individual needs.

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These materials are personalized digital services and cannot be returned or reused for another client.

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2. Cancellations and Refunds

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Except when required by applicable law, all payments become non-refundable once:

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• The client submits the coaching questionnaire or onboarding information;
• An initial assessment or consultation has been completed;
• Preparation of the personalized plan has begun; or
• Any personalized plan, document, or coaching material has been delivered.

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Once a personalized plan has been delivered, no cancellations, returns, exchanges, or refunds will be provided.

 

3. Installment Payments

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An installment payment plan divides the total cost of the coaching package into multiple payments. It does not create a month-to-month membership.

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By enrolling, the client commits to the complete program and remains responsible for all agreed payments, even if the client stops participating, communicating, completing check-ins, or using the services.

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4. Client Participation and Results

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Refunds will not be provided because of:

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• A change of mind or personal schedule;
• Failure to follow the training or nutrition plan;
• Missed check-ins or lack of communication;
• Failure to provide requested information or progress photos;
• Dissatisfaction with individual progress;
• Failure to achieve a specific result.

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Results vary according to factors including consistency, health, lifestyle, nutrition, training effort, and individual response. Specific results are not guaranteed.

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5. Medical or Personal Circumstances

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Clients are responsible for informing CL FITNESS LLC of injuries, pregnancy, medical conditions, medications, or other circumstances that may affect participation.

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When appropriate, CL FITNESS LLC may offer reasonable plan modifications or a temporary pause at its discretion. These circumstances do not automatically qualify for a refund, except when required by applicable law.

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6. Failure to Deliver Services

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If CL FITNESS LLC is unable to provide a paid service and no reasonable alternative or rescheduling option is accepted, the client may receive a refund for the portion of the service that was not provided.

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7. Payment Disputes

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Clients should contact CL FITNESS LLC before initiating a payment dispute or chargeback so that any concern can be reviewed and resolved directly.

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CL FITNESS LLC reserves the right to provide payment processors or financial institutions with the client’s acceptance of this policy, payment records, communications, completed work, and proof of delivery.

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8. Requests and Contact

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Any cancellation or refund request must be submitted in writing to:

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CL FITNESS LLC
Charlotte, North Carolina
Email: coachcamilalyra@gmail.com

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Submitting a request does not guarantee a refund. All requests will be reviewed according to this policy and applicable law.